I gots lots of debt. Due to my free wheeling days of being in school and having no idea what the future would bring me. It's not fun specially when you don't have a job.
Lately, the CC people call me to tell me of overdue stuff. One company that has two of my cards and other company. The first company decided to outsource their debt people to India, I'm guessing. How do I know? Well, the accents and delay in response of a second or more on the phone. That tips that their, their being Chase Manhattan, callcenter is in some part of the world that stretches from the middle east to Korea. I don't know where exactly, but that's not the point here.
I don't like talking to their callcenters because 1) if the person on the other end doesn't understand me, they repeat their last canned response. I hate that. You can't have empathy without understanding. 2) Talking long distance requires waiting for a few seconds for responses. So I get dead air. It's like trying to control the rovers on Mars. I hate that too. These two things alone will, at the soonest convenience, get both of those cards to some other company. They don't deserve my free money. And you all know my stance on offshoring.
The second company, Capital One, just called me not too long ago. They wanted money too. But the person I talked to, though probably reading canned responses as well, could understand me and had empathy. I was more willing to deal with them other than getting angry and slamming the phone down, which I've done on multiple times from CM.
Anyway, I was very pleased with CO and am willing to deal with them more in the future. Hopefully I'll hit pay dirt and pay them all off. Well, that's all I got.
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